Payment

We accept PayPal payment in US dollars.

You do not need a PayPal Account to pay for your items through PayPal.  You can choose the PayPal Option during checkout. After you submit your order, click the “Pay Now” button. On the right hand side of the next page, choose the second option to pay using a Credit or Debit card WITHOUT having to sign up for a PayPal account.

If you will to place your order by mail, please contact our office by email to confirm your order plans. We will confirm your order and total amount due before you mail your payment. We accept certified checks, and money orders.

Shipping

Items are wrapped in tissue paper and shipped in a cardboard box or bubble envelope.  All items are shipped within three (3) business days of receipt of payment.  Hats by Dawn ships internationally via the United States Postal Service.

Shipping within the United States takes approximately 2-3 business days.  Packages shipped internationally take approximately 1-2 weeks to arrive.

Refund and Exchanges

If you are unhappy with your order for any reason please contact us within five (5) business days of receipt of your package. We will do our best to resolve the problem quickly.  Refunds are made within five (5) business days after we receive your package. You may return the merchandise for credit, refund, replacement or an exchange. A re-stocking fee will be charged for all merchandise returned later than 30 days. The customer is responsible for payment of return shipping fees.

Refunds and exchanges are considered on a case-by-case basis. The merchandise must be return in good condition. If merchandise was received in damage condition a refund or exchange will be made.

Please note: Any special offer and made to order items are non refundable and non-returnable.

Additional Services

  • Wholesale Orders
  • Custom orders
  • Re-Design your old Hats & Accessories

If you have questions about our products or services you may email us at hatsbydawn@gmail.com.